Does Your Company Culture Promote the Wrong Kind of Confidence?

Companies these days are pushing to make sure that their employees are engaged, enthused, and committed. It's a reasonable goal, but I'm seeing an unintended consequence of this drive to promote engagement. Corporate pride among employees is fine, but not when it leads to (or is accompanied by) individual arrogance. There seems to be an increase in self-important behavior on the part of too many individuals I've encountered lately. It's as if because they're proud to work for a well-regarded firm, they feel entitled to be haughty and disrespectful. Companies should take a moment to make sure that their employee engagement initiatives are not inadvertently sabotaging customer and vendor relationships.